Whether you’re scaling alpine peaks, trail running through lush forests, or camping under the stars, the right gear is essential. Discover Backcountry.com – a leading company in outdoor gear and adventure-ready clothing. Since its humble beginnings in 1996, this online retailer has grown into a trusted resource for adventurers of all kinds. It offers carefully selected gear from the industry’s top brands and is supported by a knowledgeable team of outdoor experts.
In this blog post, you’ll learn everything you need to know about Backcountry.com – from its origins and product offerings to customer reviews and expert tips for smart shopping.
🏕️ About Backcountry.com
Backcountry.com was founded by Jim Holland and John Bresee in Park City, Utah. Originally selling avalanche gear from a garage, the company quickly evolved into a full-service retailer for hikers, climbers, skiers, cyclists, and campers. The founders wanted to fill a gap in the market: a centralized online platform that provides outdoor enthusiasts with expert advice and premium products without having to enter a store.
Today, Backcountry.com is known not only for its wide selection of gear, but also for connecting a community of adventurers and providing first-class customer service through its Gearhead program—a support system where real-world outdoor experts provide personalized product recommendations and advice.
Tents (from ultralight backpacking shelters to spacious family tents)
Sleeping Bags and Sleeping Pads
Cooking Systems, Stoves, and Coolers
GPS Devices and Headlamps
Trekking Poles and Daypacks
Waterproof Overcoats and Insulated Jackets
Underwear and Performance Tops
Hiking Pants, Joggers, and Leggings
Casual Wear and Loungewear
Trail Running Shoes
Hiking Boots
Climbing Shoes
Sandals and Snow Boots
✨ Highlights from Backcountry.com
Here are some outstanding features that make the Backcountry shopping experience unforgettable:
✔️ Expedition Perks Loyalty Program
Members earn points on purchases, receive birthday rewards, and early access to special offers and limited-edition gear. Membership is free and ideal for frequent shoppers.
✔️ Gearhead Support
Think of it like an outdoor gear concierge. Gearheads are outdoor experts who can help you with everything from snowboard sizing to choosing the right trail shoes for your next hike. Chat or call them for personalized advice.
✔️ Comprehensive Product Information
The website offers detailed buying guides, size charts, videos, and gear comparisons. Whether you’re a camping novice or an experienced skier, you’ll find content here to help you make confident choices.
✔️ Sustainability and Inclusion
Backcountry has made visible progress in introducing more inclusive sizing, promoting gender equality in outdoor sports, and launching environmentally conscious brands. The company also partners with organizations like The Nature Conservancy and POW (Protect Our Winters).
✅ Benefits of Shopping at Backcountry
Huge Assortment: Thousands of products across all major outdoor categories.
Expert Advice: Personalized support from experienced adventurers.
High-end Brands: Access to Patagonia, The North Face, Salomon, Black Diamond, Arc’teryx, and more.
Fast Shipping: Reliable delivery with express options.
Regular Deals: Frequent discounts, sales, and seasonal specials.
Exclusive Gear: Special offers and Backcountry-branded products are only available on the website.
❌ Cons of Shopping at Backcountry
Returns can be tricky: Some users report unexpected shipping costs for returns, especially for international orders.
Price: Many high-end brands offer premium prices—budget-conscious shoppers may have to wait for special offers.
Customer Service Delays: During peak season, response times may be longer, even with Gearhead support.
International Restrictions: Backcountry primarily ships to the US; international availability and support are more limited.
🗣️ Customer Reviews: What are people saying?
Overall Rating: ★★★★☆ (4.0 out of 5)
Positive Feedback:
Customers rave about the product quality and user experience.
Many emphasize how helpful Gearheads are with technical questions.
Buyers appreciate the fast shipping and seamless tracking.
Constructive Criticism:
Several users report issues with return shipping costs and delayed refunds.
Others mention problems purchasing from third-party sellers on the Backcountry platform (it’s important to buy directly).
“I ordered a tent and had questions about the size. Gearhead helped me find the right model, and it was delivered the next day! Super smooth.” – ★★★★★
“Be careful with returns. The return cost me more than expected.” — ★★☆☆☆
❓ FAQs
Is Backcountry.com reputable and trustworthy?
Yes, Backcountry is a reputable and established online retailer with an excellent reputation in the outdoor industry.
Does Backcountry have physical stores?
Yes, in addition to its website, Backcountry operates several physical stores and outlet stores in the USA.
How does the return policy work?
Returns are accepted for most items in new condition within 30 days. Return shipping costs can be deducted from your refund unless the return was due to Backcountry’s error.
Is there a price match policy?
Backcountry doesn’t have a formal price match policy, but it does offer competitive prices and frequent promotions.
Can I earn rewards on purchases?
Yes. Sign up for the Expedition Perks loyalty program to earn points on purchases, receive special discounts, and more.
🏁 Conclusion: Should you shop at Backcountry.com?
If you’re serious about outdoor adventures or simply looking for high-quality gear for an active lifestyle, Backcountry.com is the perfect place. With select products from top brands, detailed buying guides, and support from experienced experts, Backcountry offers a reliable and comprehensive shopping experience.
While minor drawbacks like return shipping fees and occasional service issues outweigh the disadvantages, the benefits far outweigh them for most shoppers. The platform’s commitment to quality, sustainability, and outdoor culture makes it a trusted name in the industry.