Shopping for rugs online can feel like a gamble. With no way to touch the texture or see the colors in natural light before buying, customers often find themselves relying heavily on reviews, return policies, and trust in the brand. RugsUSA has emerged as a prominent player in the online rug space, offering an extensive selection of styles, price points, and sizes. But does RugsUSA actually deliver on quality, customer experience, and overall value?
This review aims to provide a well-rounded, research-backed perspective on RugsUSA. We’ve sifted through hundreds of verified customer reviews, analyzed their product offerings, and compared their policies with competitors to help you decide if they’re the right fit for your home.
One of the biggest questions when buying a rug online is: What’s the quality like when it shows up on my doorstep?
RugsUSA offers rugs made from a wide range of materials including:
Polypropylene (durable and affordable, best for high-traffic areas)
Wool (natural, soft, but tends to shed initially)
Cotton (lightweight and easy to clean)
Jute and Sisal (eco-friendly, textured, but can be rough underfoot)
Synthetic blends for indoor/outdoor options
The quality varies by price tier and material. According to multiple customer reviews and ratings on Trustpilot, most buyers report being pleasantly surprised by the quality, especially given the price point. Common praise includes “plush feel,” “accurate colors,” and “holds up well with kids and pets.”
However, there are some drawbacks worth noting:
Color variation is a frequent issue. What appears muted beige on your screen may show up as a yellowish tone in person.
Shedding, especially with wool rugs, is commonly reported during the first few weeks.
Some users have cited curling edges on cheaper flatweave rugs, which can require rug pads or weights to correct.
Verdict: For the price, RugsUSA delivers solid quality, especially in its synthetic and machine-woven offerings. Those expecting hand-tufted luxury may need to manage expectations.
This is where RugsUSA shines. The brand offers thousands of rug styles across virtually every category, including:
Traditional
Modern
Bohemian
Coastal
Moroccan-inspired
Farmhouse
Kids and nursery rugs
Outdoor rugs
The filtering tools on the site are intuitive and allow you to sort by shape, size, color, material, style, and room use. It’s easy to get lost in the options—in a good way.
New arrivals and seasonal collections ensure that there’s always something fresh, which keeps the brand relevant and trend-savvy. RugsUSA also partners with designers and influencers, adding curated collections that appeal to specific aesthetic preferences.
Verdict: If you have a vision for your space, you’re likely to find a match—or three—on RugsUSA. The breadth of choice is impressive.
RugsUSA is known for its frequent sales—think 60-75% off sitewide. While these discounts are often factored into their MSRP strategy, the final prices are typically lower than most brick-and-mortar and online competitors.
Here’s a rough breakdown of average pricing based on real customer data:
5’x7′ synthetic rug: $50–$120
8’x10′ wool rug: $200–$400
Runner rugs: Starting at around $30
The site also offers budget filtering, making it easy to find rugs within your price range.
That said, some buyers have noted that the listed “original prices” feel inflated, so the discounts may be more about perceived savings than true markdowns.
Verdict: You’re getting competitive prices, especially during major sale events. Just don’t let the “80% off” banner sway your judgment too much.
A best-seller for a reason: It balances a timeless geometric pattern with neutral tones that fit almost any room. Highly rated for softness and durability.
Perfect for eco-conscious shoppers, this adds a cozy, organic touch to entryways and dining spaces. A bit rough underfoot but visually impactful.
A hit among parents and pet owners. Super soft, comes in a variety of colors, and hides dirt well. Just expect some shedding initially.
Adds character to any space with a mix of faded jewel tones and antique motifs. Reviewers rave about its photo accuracy.
RugsUSA offers support via email and live chat. Response times are generally within 24 hours, and customers report decent experiences with order tracking, shipping updates, and basic inquiries.
Where issues arise:
Damage during shipping sometimes results in a less-than-smooth resolution process.
Returns may take longer to process during high-volume periods.
Some users felt the customer service scripts were too generic and not tailored to individual concerns.
Still, many verified buyers say they received refunds or replacements without hassle once they contacted support.
Verdict: Customer service is generally helpful but may fall short during peak times. Be persistent if something goes wrong.
One of the best perks of shopping at RugsUSA is free shipping on all U.S. orders—a major bonus considering the size and weight of rugs.
Shipping timelines:
Most items ship within 24–48 hours
Delivery within 3–7 business days
Tracking is provided
Returns policy:
30-day window
Must be in original condition
Customer is responsible for return shipping unless the item is defective
A return shipping fee is a potential downside, especially on large or heavy rugs. Some customers recommend purchasing a rug pad and measuring carefully to reduce the chance of needing a return.
Verdict: Efficient shipping, but factor in return shipping fees as part of your risk calculus.
What sets RugsUSA apart is the combination of:
A massive product catalog
Reasonable prices
Free shipping
Frequent promotions
Stylish, trend-aligned designs
The platform is particularly well-suited for:
Renters looking for low-cost upgrades
Parents furnishing kid- or pet-friendly spaces
Homeowners wanting multiple rugs on a budget
Interior designers needing quick, affordable options
If you’re shopping online for a rug and want a good mix of style, affordability, and ease, RugsUSA is a strong contender. While it’s not perfect, the brand’s transparency, broad inventory, and favorable pricing make it a compelling option—especially when the alternatives often come with steeper prices or limited selection.
Actionable Tip: Start with a smaller rug to test quality and style before committing to larger pieces. Consider using a rug pad to extend the life and appearance of your purchase.
Ready to explore? Browse their best-sellers and see what fits your space.
