Koala’s strongest documented strength is comfortable, easy-to-assemble sofa beds and mattresses backed by a long home trial. Owners on Trustpilot praise the sofa beds’ comfort, packaging and simple setup, with one calling a Koala sofa so comfortable that friends rated it among the best couches they’d sat on. The AU Review’s tester said the Beauty Sofa Bed at times felt as comfortable as his Koala mattress. Koala is an Australian furniture and mattress brand, now also selling in markets including the US and Japan, known for mattresses, sofa beds, sofas, bed bases and bedding. What sets it apart is a “comfort-first” sofa bed range that uses Koala’s own Kloudcell foam, tool-free assembly, and a 120-night trial that also applies to sofa beds.
Tom’s Guide lists the standard Koala Mattress at about A$890 to A$1,490 with a 120-night trial and 10-year warranty, and Finder lists Koala mattresses from about A$790. Better Homes and Gardens Australia lists the Cushy Sofa Bed (double) at A$1,790, the Stunner Sofa Bed at A$2,290 and the Byron Sofa Bed at A$2,490 regular price, each with a five-year warranty, and the Cushy won Product Review’s award for Best Sofa Bed, according to BHG. Koala also sells the Getaway Sofa, OG Sofa Bed (its budget option), bed bases, rugs and throws. ShopBack reports that the 120-day trial refunds the purchase price excluding delivery fees, and Finder notes that many Koala products are now made in Europe and Asia rather than Australia.
The honest caveat: Koala’s Trustpilot profile for koala.com is small (32 reviews, a 3.3 TrustScore), and Koala has replied to only 15% of negative reviews. One owner said a mattress was “Great for 6m months and that is it,” and another said a Byron sofa bed arrived missing a screw hole, with Koala first offering only a full replacement of five boxes weighing about 150kg.
✅ 120-night home trial on mattresses and sofa beds
✅ 10-year warranty on mattresses, five-year on sofa beds (per Tom’s Guide and BHG)
✅ Tool-free assembly, according to Koala
✅ Comfortable Kloudcell foam in mattresses and sofa beds
✅ Award-winning Cushy Sofa Bed, according to BHG Australia
✅ Sofa beds with storage options (Stunner, Beauty)
✅ Fast delivery for some: same-day delivery reported by one buyer
✅ Excellent packaging, according to multiple reviewers
✅ Free mattress topper sent to one buyer who found the bed firm
✅ Free metro delivery on sofa beds, per ShopBack
✅ Budget OG Sofa Bed option
✅ Frequent sales
❌ Small Trustpilot sample (32 reviews, 3.3 TrustScore)
❌ Mattress sagging reported within months to a few years
❌ Warranty claims refused by some owners
❌ Replies to only 15% of negative reviews
❌ Slow or unreachable customer service for some buyers
❌ Delivery fees aren’t refunded under the trial, per ShopBack
❌ Many products now made overseas, per Finder
We analyzed Koala’s Trustpilot profile for koala.com (32 reviews, a 3.3 TrustScore, with replies to 15% of negative reviews), along with Tom’s Guide’s mattress review, The AU Review’s sofa bed test, Better Homes and Gardens Australia’s sofa bed guide, and Finder and ShopBack summaries of Koala policies. Trustpilot didn’t display most reviewer names in our data, which we note below. GlossGirly has no commercial relationship with Koala that affects this verdict. Sleep-health note: choose mattress firmness carefully, and see a clinician if you develop back pain. Let foam products air out after unboxing, and have two people lift heavy boxes.
Koala’s sofa beds are its standout category. The Cushy folds into a bed in seconds and won Product Review’s Best Sofa Bed award, according to BHG. The Byron uses a Kloudcell topper for mattress-like comfort, and the Stunner and Beauty add storage, with the Beauty working as a three-seater sofa and a queen bed. The AU Review’s tester said the backrest cushions were supportive but sinkable and that the bed was at times as comfortable as his mattress. Trustpilot owners praise easy setup, comfort as both couch and bed, and guests sleeping well for days. One older buyer assembled hers with minor help, though she noted the bed sits low.
The standard Koala Mattress uses a 7cm layer of Kloudcell foam and handles motion well, according to Tom’s Guide, which praised its comfort and value for the price. The mattress comes with a 120-night trial and 10-year warranty. Trustpilot owners are more mixed. One couple said the mattress was so firm they both needed physiotherapy for lower back pain and struggled to contact support. Another said a mattress sagged within six months, was replaced under warranty, then sagged again. A third said a mattress sank after four years and the warranty claim was refused. Our advice is to use the full trial to judge firmness and keep photos of the mattress’s condition.
Koala’s tool-free assembly and packaging get consistent praise. Reviewers describe sofas arriving dry on rainy days, clear instructions, and quick setup. One buyer received two sofa beds the same afternoon they were ordered. But service is uneven. One owner said a Byron sofa bed arrived missing a screw hole, and Koala initially insisted on replacing the entire sofa, five boxes weighing about 150kg, before agreeing to send one part. Others mention couriers damaging property, deliveries at the wrong time, and emails going unanswered for a week. Some buyers had excellent experiences, including a free mattress topper. Keep all packaging during the trial, and document any issues with photos.
Koala sits in the mid-market, priced above budget flat-pack brands but below many premium stores. Mattresses start around A$790 to A$890, and sofa beds range from about A$1,790 to A$2,490 before frequent sales. The 120-night trial is a key strength, and ShopBack reports Koala refunds the purchase price excluding delivery fees and arranges pickup. Warranties are long on paper, at 10 years for mattresses and five years for sofa beds, but several owners say claims were difficult. Value is good if the product suits you and lasts. Use the trial seriously, and test the sofa bed both as a couch and as a bed.
An award-winning sofa bed that folds out in seconds, in several colours. It’s best for apartments and spare rooms that need a quick guest bed. Test it as both a sofa and a bed during the 120-night trial.
A queen sofa bed with a Kloudcell topper for mattress-like comfort. It’s best for guests who stay several nights. Check all parts on arrival before assembly, given one reviewer’s missing screw hole.
A sofa bed with storage and an elevated sleep position. It’s best for small homes needing a guest bed plus storage. Measure your space and doorways before ordering.
Note: Trustpilot didn’t display most reviewer names in our data. We’ve named reviewers where Koala’s public replies identified them, and labeled the rest.
“150kg of inconvenience for Koala’s manufacturing mistake” — Chisato, Trustpilot reviewer (1 star, Byron Sofa Bed, review title)
“Highly over-rated and over priced.” — Carole, Trustpilot reviewer (2 stars, Sofa bed)
“Great for 6m months and that is it.” — Trustpilot reviewer, name not displayed (2 stars, Koala mattress)
“The couch is wonderful!” — Trustpilot reviewer, name not displayed (5 stars, Sofa bed)
“Love my Koala Sofa! The packaging was outstanding.” — Trustpilot reviewer, name not displayed (5 stars, Koala sofa)
Koala is worth it for Australian buyers who want a comfortable sofa bed or mid-priced mattress with a long trial. Use the full 120 nights, inspect parts before assembly, keep photos, and remember delivery fees aren’t refunded. If long-term durability and responsive warranty support are your priorities, compare carefully with other brands.
Feature | Koala | Ecosa | Emma | Lounge Lovers | Cozey (AU) | Freedom Furniture |
Specialty | Mattresses and sofa beds | Mattresses and sofa beds | Mattresses and sofa beds | Furniture | Modular sofas | Furniture |
Example sofa bed price | Cushy A$1,790; Byron A$2,490 (BHG) | Rio A$1,980 (BHG) | A$1,686 (BHG) | Siesta A$1,499 (BHG) | Check site | Check site |
Trial | 120 nights | 100 nights (sofa bed, BHG) | 100 nights (BHG) | Check site | Check site | Check site |
Sofa bed warranty | 5 years | 5-year limited (BHG) | 5 years (BHG) | 2-year frame (BHG) | Check site | Check site |
Trustpilot score | 3.3 (32 reviews) | Not checked | Not checked | Not checked | 4.1 (cozey.ca) | Not checked |
Koala offers a 120-night trial on mattresses and sofa beds. ShopBack reports refunds exclude delivery fees.
Koala mattresses carry a 10-year warranty, and sofa beds a five-year warranty, according to Tom’s Guide and BHG.
Finder notes that many Koala products are now made in Europe and Asia.
Many owners and The AU Review’s tester found Koala sofa beds comfortable as both a couch and a bed.
Tom’s Guide lists the Koala Mattress at about A$890 to A$1,490.
Koala makes some of Australia’s most appealing sofa beds and mattresses, offering tool-free assembly, comfortable Kloudcell foam, award-winning designs and a generous 120-night trial. Many owners love how easy setup is and how well guests sleep.
The trade-offs are a small, mixed Trustpilot profile, reports of mattress sagging and refused warranty claims, slow customer service, and trial refunds that exclude delivery fees. Use the trial seriously, inspect parts before assembly, and document everything. For sofa beds especially, Koala is a cautiously positive recommendation.
Category | Score |
Ease of Assembly | 9.0/10 |
Sofa Bed Comfort | 8.5/10 |
Trial Policy | 8.5/10 |
Packaging & Delivery Speed | 8.0/10 |
Price & Value | 7.5/10 |
Mattress Durability | 5.5/10 |
Warranty Fulfilment | 5.0/10 |
Customer Service | 5.0/10 |
Overall | 7.1/10 |