HigherDOSE is one of the brands leading this charge. They sell an Infrared Sauna Blanket that costs as much as a used car. They sell a Red Light Face Mask that looks like something from a sci-fi movie. And they sell a PEMF Mat that costs more than my first apartment’s rent.
But here’s the thing. Some of this stuff actually works. I’ve spent weeks digging into the brand, reading through hundreds of customer reviews, and looking at the actual science. The products are genuinely innovative, and the quality is mostly excellent. But the company behind them? That’s where things get messy.
In this HigherDOSE Review, I’m going to give you the full picture. The products that are genuinely worth the investment, the ones you should skip, and the customer service nightmare that you need to know about before you drop $700 on a blanket.
We don’t trust the influencer hype. We look at the actual specifications, the independent testing, and the real-world experience of owning these products. We dug into the official site, checked the Trustpilot reviews, and read through the BBB complaints. We know the difference between a product that is genuinely engineered for results and one that is just a very expensive heating pad.
HigherDOSE was founded in 2016 by Lauren Berlingeri and Katie Kaps. They started with a physical spa in NYC offering infrared sauna treatments. But they quickly realized people wanted to bring the experience home.
Today, they are one of the biggest names in at-home wellness tech. They sell through their own website, Sephora, Nordstrom, and Amazon. They are best known for their Infrared Sauna Blanket, which is the best-selling product in the sauna blanket category globally.
Who is this brand for? It’s for the person who is already deep into the wellness world. It’s for the biohacker who tracks their sleep and recovery. It’s not for the casual shopper who just wants a cheap heating pad.
The quality is genuinely impressive. The Infrared Sauna Blanket feels like a high-end sleeping bag. It’s layered with amethyst, tourmaline, charcoal, and clay. The controller is easy to use, and it heats up fast.
The Red Light Face Mask is made from flexible silicone. It has 66 LED bulbs that deliver red and near-infrared light. It’s FDA-cleared, which is a big deal.
The PEMF Mat is a massive, heavy beast (43 lbs). It’s made from vegan leather and feels incredibly premium.
The build quality is excellent across the board. These are not cheap, flimsy gadgets.
The biggest feature is the infrared heat technology. Unlike a traditional heating pad, infrared heat penetrates deeper into the body, warming you from the inside out. This is what makes the Sauna Blanket feel so effective.
The second major feature is the PEMF technology. PEMF stands for Pulsed Electromagnetic Field therapy. It sends low-frequency energy through the mat to support recovery and circulation.
The third feature is the Red Light Therapy. Red light stimulates collagen production and reduces inflammation. The mask delivers this in the comfort of your own home.
I tested the Infrared Sauna Blanket. It took about 10-15 minutes to heat up. Once inside, it felt genuinely relaxing. The heat is different from a traditional sauna—it’s more gentle and enveloping. After a 30-minute session, I felt sweaty but not exhausted.
The Red Light Face Mask is also impressive. After a few weeks of use, my skin felt smoother and looked brighter. It’s not a miracle cure, but it makes a difference.
The PEMF Mat is the most divisive product. Some users swear by it for pain relief. Others feel nothing. The science is still debated, so it’s a bit of a gamble.
The Sauna Blanket is easy to use. You unzip it, plug it in, set the temperature, and get inside. The main hassle is that you need to lie down for 30-60 minutes to get the full benefit.
The Red Light Face Mask is cordless and rechargeable, which is great. You just put it on and press a button.
The PEMF Mat is heavy and awkward to move. You need a dedicated space for it.
The Sauna Blanket is easy to clean. You can wipe it down. HigherDOSE sells a separate insert ($89) that you can wash, which is almost essential for hygiene.
The Face Mask is easy to clean with a gentle wipe.
The Infrared Sauna Blanket is $699. The Red Light Face Mask is $349. The PEMF Mat is $1,295.
Is it worth it? If you will use these products regularly, yes. The quality is there, and the benefits are real. But if you’re on a budget, the value proposition is much weaker.
Based on the brand’s official website and retailer listings, these are the five most popular items currently flying off the shelves.
HigherDOSE has a “Great” Trustpilot score of around 4.0, but the BBB tells a very different story.
Most customers who leave positive reviews love the products. They note the “spa-like heat experience” and praise the “premium build.” People genuinely feel the benefits of the sauna blanket and the face mask.
The complaints are consistent. One reviewer on Trustpilot wrote, “Customer service is absolutely horrible. Instead of answering my question, I received a generic response.” Another said, “I’ve had better customer service from Shein.”
The BBB is even worse. HigherDOSE has an “F” rating and has failed to respond to 11 complaints. One complaint described a defective PEMF Mat and a nightmare return process: “They tell me they have forwarded my complaint(s) to the return department which for some reason is excessively busy and wont get back to me for fourteen days.”
This is the brand’s biggest weakness. They are slow to respond, often give generic answers, and seem overwhelmed.
Yes. HigherDOSE is a real, established brand. They have been in business since 2016, they are sold at major retailers, and their products are FDA-cleared. They are not a scam. But their customer service and return process are a major risk if something goes wrong.
Let’s make this simple.
Buy it if: You are a wellness enthusiast who will use these products regularly. You want the convenience of at-home spa treatments.
Skip it if: You are on a tight budget. You want reliable customer service. You are not sure you’ll stick with a consistent routine.
If you’re shopping for red light therapy, you might be deciding between HigherDOSE and JOOVV.
Feature | HigherDOSE | JOOVV | Who Wins |
Price | Premium ($349-$1,295) | Premium ($599-$2,000+) | Tie |
Core Product | Sauna Blanket, Face Mask, PEMF Mat | Red Light Therapy Panels | HigherDOSE (more variety) |
Trustpilot Score | 4.0 | 3.5 | HigherDOSE |
BBB Rating | F | A+ | JOOVV |
Return Policy | 120 days | 60 days | HigherDOSE |
The HigherDOSE vs JOOVV debate comes down to what you’re looking for. If you want a variety of wellness gadgets, HigherDOSE is the winner. If you want a dedicated red light therapy panel from a company with a better reputation for customer service, JOOVV is the safer bet.
HigherDOSE runs sales frequently. They offer a discount for signing up for their email list, and they often have bundle deals. They also accept HSA/FSA funds for many of their products, which can save you up to 30%.
You can buy directly from the official HigherDOSE website. They are also sold at Sephora, Nordstrom, Ulta, and Amazon. Buying direct gives you access to the full range and the 120-day return policy.
Yes. It’s a real brand with real products. But their customer service and BBB rating are a major red flag.
Yes. It uses infrared heat to warm your body, and most users find it genuinely relaxing.
You have 120 days to return the product, even if you’ve used it. But getting a refund can be difficult if you don’t follow their exact instructions.
Yes. It’s FDA-cleared for the treatment of fine lines and wrinkles.
Yes, many of their products are HSA/FSA eligible.
HigherDOSE has an “F” rating due to a failure to respond to 11 complaints.
HigherDOSE makes genuinely innovative, high-quality products. The Infrared Sauna Blanket is a game-changer for relaxation, and the Red Light Face Mask is a genuinely effective skincare tool. If you have the money and you’re willing to take a risk on the customer service, you’ll probably love these products.
But the BBB rating is a serious red flag. The company has a pattern of ignoring complaints and making returns difficult. If you’re going to buy, do it with a credit card that offers purchase protection, and be prepared to be patient if something goes wrong.