Brooklyn Bedding’s strongest documented strength is customizable, well-made hybrid mattresses at factory-direct prices. It holds a 4.6 TrustScore from 206 Trustpilot reviews, with 71% five-star. A Signature Hybrid owner said “The Firm model provides excellent support without feeling overly hard,” another praised how “the Elite model is so versatile with ability to change firmness layer,” and a third said customer service was “super friendly and top-notch!” Brooklyn Bedding is a U.S. mattress manufacturer listed in Glendale, Arizona, that makes and sells mattresses direct to consumers, plus adjustable bases and bedding. What sets it apart is choice and manufacturing: most models come in soft, medium and firm options, many come in unusual sizes (short queen, Olympic queen and RV sizes), and buyers frequently mention that the mattresses are made in the USA.
The flagship Signature Hybrid is 12.25 inches tall, comes in three firmness levels and has an optional Cloud Pillow Top. Brooklyn Bedding’s current site lists a queen at $1,465 before discount, and regular sitewide sales (often 25% to 30% off) bring it down substantially. The Aurora Luxe Cooling hybrid adds a GlacioTex cooling cover, with a queen listed at $1,999 before discount. Other models include the flippable Plank Firm, the Elite with a changeable firmness layer, and models for bigger bodies. Brooklyn Bedding offers free shipping, a 120-night trial (usable once), a limited lifetime warranty according to its current product pages, and financing through Affirm, according to NCOA. The Signature Hybrid has also earned editorial awards, including being named best mattress overall in CNET’s lineup, according to Brooklyn Bedding.
The honest caveat: 21% of Trustpilot reviews are one-star, and Brooklyn Bedding doesn’t reply to negative reviews. One buyer said “mattress was not cooling like advertised” and that “I am paying $100 for the return” plus arranging donation himself. Another said that after the warranty period on an adjustable base, “they won’t help.”
✅ 4.6 TrustScore from 206 Trustpilot reviews, with 71% five-star
✅ Made in the USA, according to many buyers
✅ Most models offered in soft, medium and firm
✅ Unusual sizes, including short queen, Olympic queen and RV sizes
✅ Easy online comparison: “I love the comparison feature”
✅ Caters to larger sleepers: “cater to bigger folks”
✅ 120-night sleep trial
✅ Limited lifetime warranty, according to Brooklyn Bedding
✅ Free shipping
✅ Frequent sitewide sales of 25% to 30%
✅ Editorial awards for the Signature Hybrid, according to Brooklyn Bedding
✅ Showroom and retail partner options to test beds in person
❌ 21% one-star Trustpilot reviews
❌ Returns may require donation steps and a return fee
❌ Signature Hybrid’s cooling is average, according to Tom’s Guide
❌ Limited support for older adjustable bases after warranty
❌ Gimmicky discount pop-ups and texts, according to a buyer
❌ Trial can only be used once
❌ Doesn’t reply to negative Trustpilot reviews
We analyzed Brooklyn Bedding’s Trustpilot profile (206 reviews, a 4.6 TrustScore, 71% five-star and 21% one-star, with no recent review invitations and no replies to negative reviews), plus Brooklyn Bedding’s product pages, Tom’s Guide mattress testing and NCOA’s mattress overview. GlossGirly has no commercial relationship with Brooklyn Bedding that affects this verdict. Sleep-health note: choose firmness based on your sleep position and body weight, and see a clinician for persistent back pain. Adjustable-base safety: keep children and pets clear of moving adjustable bases.
Brooklyn Bedding makes a mattress for almost every sleeper. The Signature Hybrid combines foams and coils in a 12.25-inch build, with three firmness options and an optional Cloud Pillow Top. The Aurora Luxe adds a GlacioTex cooling cover for hot sleepers. The Plank Firm is a flippable, very firm option. The Elite lets you change a firmness layer, which one buyer called very versatile. Other models target larger bodies and specific needs. Sizes go beyond standard, including short queen, Olympic queen and RV sizes, which is rare among online brands. Buyers praise detailed product descriptions and a comparison tool that makes choosing easier.
Owners consistently praise support. A king Signature Hybrid Firm owner said it had just the right cushioning while keeping his back aligned, with strong motion isolation. Tom’s Guide praised the Signature Hybrid’s motion isolation and supportive, bouncy feel, but was a little let down by its temperature regulation. If you sleep hot, the Aurora Luxe, which Tom’s Guide praised for excellent cooling, is the better choice. One buyer requested a refund because his mattress didn’t cool as advertised. Our advice is to choose firm or medium for back and stomach sleeping, soft or medium for side sleeping, and the Aurora Luxe if heat is a concern.
Ordering is one of Brooklyn Bedding’s clearest strengths. Many reviewers call the website easy to navigate and checkout simple, and praise responsive phone support. Some buyers tested beds in person at a Brooklyn Bedding sleep loft in downtown Brooklyn or at retail partners before buying online. One reviewer praised white-glove delivery with old mattress removal. A minority found the discount system gimmicky, with pop-ups, wheel spins and repeated cart reminder texts. Since sales are frequent, there’s little reason to pay full price. Wait for a sitewide sale if you can.
Brooklyn Bedding’s 120-night trial can be used once. One buyer said that when he tried to return a mattress, Brooklyn Bedding first offered to pick it up and donate it, then asked him to find a charity himself or spray-paint the mattress, with caveats that could forfeit his refund, and charged a $100 return fee. Read the trial terms carefully before buying. On warranty, Brooklyn Bedding’s current pages list a limited lifetime warranty. However, one adjustable-base owner said support stopped after the base’s warranty period, the remote failed early, and the app stopped supporting his model after the manufacturer changed. Our advice is to choose firmness carefully to avoid needing a return, document your mattress’s condition, and buy a spare remote early if you choose an adjustable base.
Brooklyn Bedding’s flagship hybrid comes in soft, medium and firm, with an optional Cloud Pillow Top. It’s 12.25 inches tall and praised for support and motion isolation. It’s best for couples and most sleep positions. Choose the firm option for back and stomach sleeping, and wait for a sale.
The Aurora Luxe adds a GlacioTex cooling cover and is Brooklyn Bedding’s best option for hot sleepers, according to Tom’s Guide. It comes in three firmness levels. It’s best for people who wake up warm or have pressure points. Pair it with breathable sheets for the best cooling.
The Elite lets you change a firmness layer, which one buyer called very versatile. It’s best for couples who disagree on firmness or anyone unsure of their ideal feel. Ask customer service how to swap the layer before your trial ends.
The Plank Firm is a flippable mattress with two firmness sides, according to Brooklyn Bedding. It’s best for strict back and stomach sleepers who want a very firm surface. If you’re a side sleeper, choose a softer model instead.
“Easy ordering, responsive customer service” — James, Trustpilot reviewer (US, 5 stars, Mattress order)
“Chris and Chauncey did an amazing job” — Jimmy, Trustpilot reviewer (US, 5 stars, Brooklyn Bed Elite Plus)
“At a great price it seems I got a steal” — Zach Dorn, Trustpilot reviewer (US, 5 stars, Mattress)
“The discount game is too gimmicky though” — Christopher Johnson, Trustpilot reviewer (US, 4 stars, Mattress purchase)
“Now I have a flat bed and a product that could work” — Disappointed customer, Trustpilot reviewer (US, 2 stars, Ultra adjustable base)
Brooklyn Bedding is worth it for shoppers who want a customizable, made-in-USA hybrid at factory-direct prices, especially during sitewide sales. Choose firmness carefully, pick the Aurora Luxe if you sleep hot, and read the trial and return terms before buying. If an easy, fully free return is essential, compare trial terms with other brands.
Feature | Brooklyn Bedding | Helix | Saatva | Leesa | WinkBeds | Bear |
Flagship type | Hybrid (Signature, Aurora Luxe) | Hybrid | Innerspring hybrid | Foam and hybrid | Hybrid | Foam and hybrid |
Example queen price | Signature $1,465 before discount | Check site | Check site | Check site | Check site | Check site |
Trial | 120 nights | Check site | 365 nights | Check site | Check site | Check site |
Warranty | Limited lifetime (per BB) | Check site | Lifetime | Check site | Check site | Check site |
Trustpilot score | 4.6 (206 reviews) | 4.4 (235 reviews) | 3.6 (about 1,400 reviews) | 4.5 (272 reviews) | 4.2 (413 reviews) | 4.6 (144 reviews) |
Many buyers say Brooklyn Bedding mattresses are made in the USA. The company lists a Glendale, Arizona address.
Brooklyn Bedding offers a 120-night comfort trial, usable once.
Its current product pages list a limited lifetime warranty.
Tom’s Guide found its cooling average. The Aurora Luxe is the better choice for hot sleepers.
A queen is listed at $1,465 before discount, and frequent sales of 25% to 30% lower the price.
Brooklyn Bedding offers some of the best value in online mattresses. Made-in-USA hybrids, three firmness choices, unusual sizes, an easy ordering process and frequent sales explain its 4.6 TrustScore and strong editorial reviews.
The trade-offs are a return process that can involve donation steps and a fee, average cooling on the Signature Hybrid, limited long-term support for older adjustable bases, and no public replies to negative reviews. Choose your firmness carefully, pick Aurora Luxe if you sleep hot, and read the trial terms. For most sleepers, Brooklyn Bedding is a strong recommendation.
Category | Score |
Range & Customization | 9.0/10 |
Ordering Experience | 9.0/10 |
Comfort & Support | 8.8/10 |
Value | 8.7/10 |
Made in USA & Transparency | 8.5/10 |
Cooling (Signature Hybrid) | 7.0/10 |
Return Process | 5.0/10 |
Long-Term Product Support | 5.0/10 |
Overall | 7.6/10 |