Awara’s strongest documented strength is a natural-material hybrid mattress with generous terms on paper. Mattress Clarity’s tester found the Awara Natural bouncy and cool-sleeping, thanks to its latex and coil construction, and noted its 365-night trial is longer than most bed-in-a-box brands. Even among critical Trustpilot reviews, some owners praise the feel. One said “It’s very comfortable and arrived promptly,” another said simply “The mattress is great,” and a four-year owner said “I loved it!” Awara is a US mattress brand selling natural latex hybrid mattresses, and several Trustpilot reviewers say it’s owned by the same company behind Nectar (Resident Home). What sets it apart is its material choice: Dunlop latex, New Zealand wool and an organic cotton cover over individually wrapped coils, backed by a 365-night trial and what Awara calls a Forever Warranty.
Awara sells two models. The Natural Hybrid is about 10 inches tall, with a firmer feel and a lower price, and the Premier Natural Hybrid is the softer, more luxurious version, according to NCOA. NCOA lists queen prices of about $1,699 and $2,099 respectively before discounts, and a price range of $1,499 to $2,499 across sizes. Awara says it sources FSC- and GOLS-certified Dunlop latex from farmers in Sri Lanka. Awara also sells bed frames, headboards, sheets, pillows and mattress protectors. NCOA describes the Forever Warranty as replacing the mattress for free if it’s damaged from normal use while you own it.
The honest caveat: Awara’s Trustpilot profile is small and unclaimed, with a 1.8 TrustScore from 20 reviews and 85% one-star. Several owners say warranty claims were rejected for stains. One said Awara told them their mattress was “‘too stained’ in the end” after rounds of photos, and another called the return process “an absolute nightmare.”
Quick Highlights
✅ Natural Dunlop latex, wool and organic cotton cover over wrapped coils
✅ Responsive, bouncy feel, per Mattress Clarity
✅ Sleeps cool, per Mattress Clarity
✅ 365-night trial, longer than most brands
✅ Forever Warranty covering normal-use damage, per NCOA
✅ Two models: firmer Natural Hybrid and softer Premier Natural Hybrid
✅ FSC- and GOLS-certified latex sourced from Sri Lanka, per Awara
✅ Comfortable for some owners: “It’s very comfortable and arrived promptly.”
✅ Mid-range price for a latex hybrid ($1,499–$2,499, per NCOA)
✅ Bed frames, headboards and bedding available
✅ Free shipping, per Awara
✅ Financing available
❌ 1.8 TrustScore, with 85% one-star reviews and none above three stars
❌ Warranty claims denied over stains, per several owners
❌ Returns require donation or disposal with proof, per buyers
❌ Sagging and deformities reported within months to a few years
❌ Mattresses not fully expanding to size, per one buyer
❌ Removing the cover can void the warranty, per one buyer
❌ Unclaimed Trustpilot profile with no replies
Why Trust This Review
We analyzed Awara’s Trustpilot profile (20 reviews, a 1.8 TrustScore, 5% three-star, 10% two-star and 85% one-star, unclaimed with no history of inviting reviews), plus testing and policy summaries from NCOA, Mattress Clarity and ConsumerAffairs, and Awara’s product information. The Trustpilot sample is small and likely skews negative because Awara doesn’t invite reviews. GlossGirly has no commercial relationship with Awara that affects this verdict. Health note: Awara mattresses contain natural latex and wool, so avoid them if you have a latex or wool allergy. If you develop back pain on a new mattress, use your trial and see a clinician if pain persists.
Full Review Breakdown
Materials and Construction
Awara builds its mattresses from natural materials: an organic cotton cover, New Zealand wool, a layer of Dunlop latex and individually wrapped steel coils. Awara says its latex is FSC- and GOLS-certified and sourced from farmers in Sri Lanka, though its marketing pages describe latex thickness and certifications differently across comparisons. One owner complained that Awara uses the word “natural” rather than “organic” for the mattress as a whole. Dunlop latex is dense and durable in general, and pairing it with coils adds airflow and bounce. If natural materials matter to you, check the current product page for exact layer details and certifications.
Comfort and Feel
Mattress Clarity found the Awara Natural bouncy and responsive, and said its latex and coils keep it from holding heat. NCOA describes both models as firm, with the Natural Hybrid slightly firmer. Owner experiences vary. Some found it very comfortable at first, while others report a deformity forming in the center after a month, lower back support fading after about three years, the mattress feeling both saggy and hard for stomach sleeping, and a twin so squishy a child needed help climbing into an elevated bed. One owner said it suits side sleepers better than back sleepers. Use the trial to judge long-term support, not just first impressions.
Trial and Returns
Awara’s 365-night trial is one of the longest available. The return process is where many complaints concentrate. Buyers describe being asked to find a charity to donate the mattress and provide a receipt, or to dispose of it with proof, sometimes including spray-painting it. Others describe weeks-long pickups, a third-party pickup service that didn’t serve their area, and refunds that were delayed or never arrived. One buyer of two twin XL mattresses said both expanded to only 77 inches, as did the replacements. Before buying, ask Awara exactly how returns work in your area, and keep every email and receipt.
Forever Warranty in Practice
On paper, the Forever Warranty covers normal-use damage for as long as you own the mattress. In practice, several owners say claims were denied over stains. One was told the mattress was too stained after providing measurements of a sunken area, and another had a claim denied over a small corner stain despite a foot-long crack in the latex. Another owner said removing the cover to clean it voided the warranty, and that Awara wouldn’t sell a replacement cover. Our advice is to use a waterproof mattress protector from day one, never remove the cover, use a supportive base, and photograph and measure your mattress periodically.
Best Products Worth Buying
Awara Natural Hybrid — queen around $1,699 before discounts (NCOA)
The firmer, more affordable model, about 10 inches tall, with Dunlop latex, wool and wrapped coils. It’s best for back and side sleepers who like a bouncy, cool latex feel. Use a waterproof protector from the first night to protect your warranty.
Awara Premier Natural Hybrid — queen around $2,099 before discounts (NCOA)
The softer, more luxurious model with extra comfort layers. It’s best for sleepers who want more cushioning with latex responsiveness. Compare it closely with other latex hybrids at this price.
Awara Mattress Protector — check site for current price
A protector is essential, since stains can void the Forever Warranty, according to several owners. It’s best for every Awara buyer.
Awara Bed Frame — check site for current price
A frame designed to pair with Awara mattresses. One buyer said its slats slipped and broke, and another said the mattress didn’t fill the frame. Confirm dimensions before buying.
What Customers Actually Think
“There is a deformity in the center of the mattress” — AveryK, Trustpilot reviewer (US, 2 stars, Awara mattress)
“Both only expanded to 77 inches, not the full 80 inches.” — Robin Kuprewicz, Trustpilot reviewer (US, 3 stars, Twin XL mattresses)
“The mattress is so squishy that she can’t really climb into it without help.” — Paul P, Trustpilot reviewer (US, 1 star, Twin mattress)
“Ok for side sleepers” — Monty Fein, Trustpilot reviewer (US, 1 star, Awara mattress)
“My headboard arrived with splotches all over it” — Vivian, Trustpilot reviewer (US, 1 star, Headboard)
Is It Worth It?
Awara can be worth it for shoppers who want a natural latex hybrid with a bouncy, cool feel and a long trial, but only if you go in prepared. Use a waterproof protector from day one, never remove the cover, keep records, and confirm how returns work in your area before ordering. If dependable warranty support and easy returns matter most, compare with latex hybrids from brands with stronger customer feedback.
Competitors Table
Feature | Awara | Saatva Latex Hybrid | Birch Natural | Avocado Green | Sweet Zzz Honey Hybrid | Brooklyn Bedding Signature |
Type | Latex hybrid | Latex hybrid | Natural hybrid | Organic latex hybrid | Organic latex hybrid | Foam hybrid |
Example queen price | About $1,699 (Natural, before discounts) | Check site | Check site | Check site | $1,299–$1,999 range (Sleep Foundation) | $1,465 before discount |
Trial | 365 nights | 365 nights (per NCOA) | Check site | Check site | 100 nights (30-night minimum) | 120 nights |
Warranty | Forever Warranty | Lifetime (per NCOA) | Check site | Check site | Limited lifetime | Limited lifetime |
Trustpilot score | 1.8 (20 reviews) | 3.5 (Saatva, about 1,400 reviews) | 4.5 (75 reviews) | 1.7 (89 reviews) | No profile | 4.6 (206 reviews) |
FAQs
What is an Awara mattress made of?
Dunlop latex, New Zealand wool and an organic cotton cover over individually wrapped coils.
How long is Awara’s trial?
365 nights, one of the longest in the industry.
What does the Awara Forever Warranty cover?
NCOA says it replaces the mattress if it’s damaged from normal use, but owners report claims denied over stains.
How do Awara returns work?
Buyers report being asked to donate or dispose of the mattress with proof, or to arrange a third-party pickup.
How much does an Awara mattress cost?
NCOA lists a range of about $1,499 to $2,499, with queens around $1,699 (Natural) and $2,099 (Premier) before discounts.
Final Verdict
Awara offers an appealing natural latex hybrid with a responsive, cool-sleeping feel and some of the longest trial and warranty terms on paper. For shoppers who want natural materials at a mid-range price, the concept is strong.
The reality, according to owners, is harder: a 1.8 TrustScore, warranty claims denied over stains, complicated returns, and reports of sagging and sizing issues. If you buy, protect the mattress from day one and keep meticulous records. Awara is a cautious recommendation at best, and many shoppers will be better served by better-reviewed latex hybrids.
Scorecard
Category | Score |
Materials | 8.8/10 |
Cooling & Bounce | 8.5/10 |
Trial Length (On Paper) | 8.0/10 |
Price & Value | 7.5/10 |
Durability | 4.5/10 |
Warranty Fulfilment | 3.5/10 |
Returns Process | 3.5/10 |
Customer Service | 3.0/10 |
Overall | 5.9/10 |