AFA Stores’ strongest documented strength is selection and price. It holds a 3.7 TrustScore from 1,509 Trustpilot reviews, with 58% five-star. Buyers praise value and packaging: one said it “Always has the best quality products for less,” another simply said “Low prices and free shipping,” and a third said “The night stand came on time and was super well packaged!” AFA Stores is a US online furniture retailer listed in Union, New Jersey. According to eKomi, it offers over 50,000 products from about 100 brands, covering bedroom sets, living rooms, dining rooms, home offices, bars, libraries, outdoor furniture, lighting and décor. What sets it apart is breadth. It works like a furniture marketplace where you can compare many brands in one place.
Buyers frequently mention free shipping, and some describe items arriving earlier than the estimated date. One buyer said a liquor cabinet was about $1,000 cheaper than at a local high-end store, according to a Trustpilot snippet. AFA Stores provides estimated shipping dates and lets buyers wait or cancel when items are backordered. Room-of-choice delivery is available for an extra fee, which one buyer said cost $50. Many items ship directly from brand warehouses, so delivery times vary.
The honest caveat: 26% of Trustpilot reviews are one-star, and AFA replies to only 12% of negative reviews. Delivery delays are common, with one buyer writing “Shipping time is ridiculous.” Returns can be expensive. One buyer on ComplaintsBoard was quoted a 10% restocking fee plus about $650 in return shipping.
Quick Highlights
✅ 3.7 TrustScore from 1,509 Trustpilot reviews, with 58% five-star
✅ Over 50,000 products from about 100 brands, per eKomi
✅ Competitive prices compared with local stores
✅ Free shipping on many items, according to buyers
✅ Strong packaging: “Product came undamaged, which is more than I can say for Home Depot!”
✅ Some items arrive pre-assembled
✅ Some items arrive earlier than estimated
✅ Backorder notices with the option to cancel
✅ Easy-to-navigate website with detailed product specs
✅ Beautiful pieces for many buyers: “Moss blue shelf is beautiful.”
✅ Room-of-choice delivery available for a fee
✅ Actively invites reviews from all customers
❌ 26% one-star Trustpilot reviews
❌ Replies to only 12% of negative reviews
❌ Slow shipping and long waits for some orders
❌ Expensive returns (restocking fees plus freight)
❌ Assembly can be difficult, with flawed instructions
❌ Split shipments for multi-piece orders
❌ Quality varies by brand
Why Trust This Review
We analyzed AFA Stores’ Trustpilot profile (1,509 reviews, a 3.7 TrustScore, 58% five-star and 26% one-star, with review invitations, a paid Trustpilot subscription and replies to 12% of negative reviews), plus company information from eKomi and return complaints on ComplaintsBoard and Trustindex. Since AFA invites all customers to review, its Trustpilot profile likely reflects a broad range of experiences. GlossGirly has no commercial relationship with AFA Stores that affects this verdict. Safety note: anchor tall furniture like bookcases, curios and dressers to the wall, and get help assembling heavy pieces.
Full Review Breakdown
Selection and Pricing
AFA Stores’ catalog is huge, with tens of thousands of products from around 100 brands, according to eKomi. That makes it easy to compare bedroom sets, dining tables, curios, hall trees, bookcases, accent chairs, lamps and outdoor furniture in one place. Buyers consistently praise prices, saying pieces cost less than at local stores, and many mention free shipping. Product pages include detailed specifications, which helps when choosing items like curios and cabinets. Because AFA sells many brands, quality depends on the specific manufacturer, so read each product’s details and brand reviews.
Shipping and Delivery
Delivery experiences vary widely. Many buyers say items arrived quickly, well packed and undamaged, and some arrived earlier than expected. Others describe weeks-long waits, items sitting in warehouses before transit, split shipments for multi-piece orders and missing tracking updates. AFA provides estimated ship dates and contacts buyers about backorders, letting them wait or cancel. Polite delivery drivers get praise. Check estimated ship dates before ordering, especially for time-sensitive projects, and allow extra time.
Assembly and Quality
Assembly is a common frustration. One buyer with arthritis said a table required much more assembly than expected, and another said a chair’s instructions were flawed and its arms mislabelled, needing a rubber mallet to fit. Some pieces arrive fully assembled, which buyers appreciate. Quality reviews are mostly positive, with buyers praising beautiful finishes and sturdy builds, though some report missing hardware or flaws. Check the product listing for assembly requirements before buying.
Returns and Customer Service
Returns are AFA’s biggest risk. Buyers on ComplaintsBoard and Trustindex describe restocking fees around 10% plus return freight costs of several hundred dollars, with one quoted about $650 and another nearly $1,000, using AFA’s chosen shippers. Some buyers say communication about returns and claims was slow. AFA replies publicly to only a small share of negative reviews, though some buyers praise friendly, regular updates. Our advice is to read the return policy for each item before ordering, measure carefully, and inspect deliveries before signing.
Best Products Worth Buying
Nightstands, dressers and bedroom sets from many brands. One buyer praised a pre-assembled nightstand that arrived on time and well packed. They’re best for buyers comparing brands at competitive prices. Check assembly needs and dimensions first.
Curio cabinets, liquor cabinets and storage pieces with detailed specs. One buyer found a cabinet about $1,000 cheaper than locally. Anchor tall cabinets to the wall.
Bookcases and office furniture. One buyer praised the quality but waited weeks for the remaining pieces. Order early if you need everything at once.
Lamps, pillow covers and décor. Buyers say lamps were easy to assemble and items matched their photos. They’re a lower-risk way to try AFA Stores.
What Customers Actually Think
“The directions had some flaws and the arms were miss labeled.” — Valerie McLaughlin, Trustpilot reviewer (US, 4 stars, Accent chair)
“We still havent received our other two bookcases yet.” — Jason, Trustpilot reviewer (US, 3 stars, Bookcases)
“Easy to assemble and fit in the space perfectly.” — Sylvie Cote-Hasegawa, Trustpilot reviewer (US, 5 stars, Lamps)
“Delivery guy was very polite & considerate” — Frankie Courson, Trustpilot reviewer (US, 5 stars, Furniture order)
“The process has taken longer than expected” — Heather McMullen, Trustpilot reviewer (US, 3 stars, Hall tree)
Is It Worth It?
AFA Stores is worth it for shoppers who want a wide selection and competitive prices on furniture from many brands, and who can wait for shipping. Read each item’s return terms, measure carefully, check assembly requirements and estimated ship dates, and inspect deliveries before signing. If easy, low-cost returns are essential, choose a retailer with more flexible policies.
Competitors Table
Feature | AFA Stores | 1StopBedrooms | Emma Mason | FurniturePick | Coleman Furniture | Wayfair |
Model | Multi-brand online furniture | Multi-brand online furniture | Multi-brand online furniture | Multi-brand online furniture | Multi-brand online furniture | Online marketplace |
Selection | 50,000+ products, about 100 brands (eKomi) | Check site | Check site | Check site | Check site | Check site |
Return costs | Restocking fee plus freight, per buyers | Check site | Check site | Check site | Check site | Check site |
Trustpilot score | 3.7 (1,509 reviews) | 4.7 (about 16,000 reviews) | 4.3 (518 reviews) | 4.1 (about 1,600 reviews) | 4.3 (about 5,000 reviews) | 1.4 (about 6,000 reviews) |
FAQs
Is AFA Stores legit?
Yes. AFA Stores has a 3.7 TrustScore from 1,509 Trustpilot reviews, though some buyers report slow shipping and costly returns.
Where is AFA Stores located?
AFA Stores lists an address in Union, New Jersey.
Does AFA Stores offer free shipping?
Many buyers mention free shipping. Room-of-choice delivery costs extra.
What does it cost to return items to AFA Stores?
Buyers report restocking fees around 10% plus return freight that can cost several hundred dollars.
How long does AFA Stores shipping take?
It varies by item and brand. Check the estimated ship date on each product.
Final Verdict
AFA Stores is a useful one-stop shop for furniture, with a massive multi-brand catalog, competitive prices, free shipping on many items and generally solid packaging, which explains its majority of happy reviewers.
The trade-offs are slow or split shipments for some orders, tricky assembly on certain pieces, low reply rates to complaints, and expensive returns. Read item-specific terms, measure carefully and inspect deliveries. For patient bargain hunters, AFA Stores is a solid, cautiously positive recommendation.
Scorecard
Category | Score |
Selection | 9.0/10 |
Price & Value | 8.5/10 |
Packaging | 8.3/10 |
Website & Product Info | 8.0/10 |
Assembly Information | 6.5/10 |
Delivery Speed | 6.3/10 |
Complaint Response | 5.0/10 |
Returns | 4.0/10 |
Overall | 7.0/10 |