Arhaus’s strongest documented strength is beautiful, artisan-style furniture and helpful in-store design support. Happy Trustpilot buyers say “The quality, craftsmanship, and attention to detail of the furniture are truly top-notch,” that their store purchase process “was very smooth,” and that “The furniture arrived exactly on time, the delivery crew was great.” Arhaus is an upscale US home furnishings retailer headquartered in Hudson, Ohio, selling through showrooms, its website and catalogs. Apartment Therapy describes it as known for sustainable manufacturing, artisan design and globally inspired style. What sets it apart is customization: most furniture is made to order, with many material, colour and size options, and in-store designers help plan whole rooms.
Arhaus is a premium purchase. Apartment Therapy lists the popular Kipton Sofa at about $3,900, and Trustpilot buyers mention spending $7,000 on a bed, $15,000 on a leather sofa and over $10,000 on dressers. All large furniture orders come with white-glove delivery, which unpacks, assembles and places pieces and removes packaging, for a flat fee of $299 locally, $399 to $599 in extended areas and $1,699 for Alaska and Hawaii, according to Apartment Therapy. Smaller items ship via UPS for $9 to $160. Because pieces are made for you, delivery typically takes several weeks.
The honest caveat: Arhaus has a 1.7 TrustScore from 182 reviews, with 80% one-star, on an unclaimed profile. Its return policy is strict. In-stock furniture and rugs have a 14-day window with a 10% restocking fee, and custom and sale items aren’t returnable, according to Apartment Therapy. One buyer said “$7K for a bed and it arrived broken,” and another said “even condensation from holding a glass of water will permanently stain the couch.”
Quick Highlights
✅ Upscale, artisan-inspired furniture
✅ Most furniture made to order with many customization options
✅ Helpful in-store designers: “He took the time to understand my style and space”
✅ White-glove delivery included with large furniture orders (for a fee)
✅ Delivery team assembles and removes packaging
✅ Praised craftsmanship from happy buyers
✅ Strong seating, dining and outdoor collections
✅ Showrooms across the US
✅ Non-furniture items have a 30-day return window
✅ Mattresses have a 60-day return window, per Forbes Coupons
✅ Frequent sales on select categories
✅ Sustainable manufacturing focus, per Apartment Therapy
❌ 1.7 TrustScore, with 80% one-star reviews
❌ Strict 14-day furniture returns with a 10% restocking fee
❌ Custom and sale items aren’t returnable
❌ Expensive delivery fees ($299+ locally)
❌ Long delays and partial deliveries reported
❌ Damaged deliveries and quality defects reported
❌ After-sale service complaints and billing disputes
Why Trust This Review
We analyzed Arhaus’s Trustpilot profile (182 reviews, a 1.7 TrustScore, 10% five-star and 80% one-star, unclaimed with no history of inviting reviews), plus Apartment Therapy’s overview, Modern Castle’s sofa review, Arhaus’s FAQ and Reviews.io feedback. Because Arhaus doesn’t invite Trustpilot reviews, complaints likely dominate its score. GlossGirly has no commercial relationship with Arhaus that affects this verdict. Buying tip: measure doors, stairs and rooms carefully, since Arhaus charges a restocking fee and keeps the delivery fee if furniture doesn’t fit.
Full Review Breakdown
Design and Craftsmanship
Arhaus’s design is its main draw. Its collections blend rustic, global and traditional influences, using materials like hardwoods, natural fabrics, leather, marble and teak. Most pieces are made to order, so you can choose fabrics, finishes and sizes. Happy buyers praise craftsmanship, store designers who help plan rooms around photos, and pieces that transform their spaces. Quality isn’t always consistent, though. Buyers report a teak sectional cracking within three months, dresser tops flaking within a year, a leather sofa that stains from water, a chandelier whose parts didn’t fit, and springs pinging in a new sectional.
Ordering, Delivery and Lead Times
Because most furniture is made to order, Arhaus delivery takes weeks or months. White-glove delivery is a real perk, with the team unpacking, assembling and placing furniture. Delivery is also the biggest complaint area. Buyers describe items marked in stock that took months, orders delivered piece by piece, a light ordered in January arriving in July, pillows taking seven months, and damaged deliveries. One buyer said a sales rep’s delivery estimates didn’t match reality. Get lead times in writing, confirm whether all items will ship together, and inspect every piece before the delivery team leaves.
Returns, Restocking and Fees
Arhaus’s policies are strict. In-stock furniture and rugs can be returned within 14 days of delivery with a 10% restocking fee, while custom and sale items aren’t returnable, according to Apartment Therapy. Arhaus’s FAQ says that if furniture doesn’t fit in your home, you’ll pay a 10% restocking fee and lose the delivery fee. One buyer reported a 50% restocking charge on a made-to-order sofa bed that didn’t fit. Buyers also describe exchange pickup and redelivery fees. Read the fine print, measure carefully, and photograph defects immediately.
Customer Service
Arhaus’s policies are strict. In-stock furniture and rugs can be returned within 14 days of delivery with a 10% restocking fee, while custom and sale items aren’t returnable, according to Apartment Therapy. Arhaus’s FAQ says that if furniture doesn’t fit in your home, you’ll pay a 10% restocking fee and lose the delivery fee. One buyer reported a 50% restocking charge on a made-to-order sofa bed that didn’t fit. Buyers also describe exchange pickup and redelivery fees. Read the fine print, measure carefully, and photograph defects immediately.
Best Products Worth Buying
Arhaus’s policies are strict. In-stock furniture and rugs can be returned within 14 days of delivery with a 10% restocking fee, while custom and sale items aren’t returnable, according to Apartment Therapy. Arhaus’s FAQ says that if furniture doesn’t fit in your home, you’ll pay a 10% restocking fee and lose the delivery fee. One buyer reported a 50% restocking charge on a made-to-order sofa bed that didn’t fit. Buyers also describe exchange pickup and redelivery fees. Read the fine print, measure carefully, and photograph defects immediately.
Marble, wood and mixed-material dining tables with matching chairs. One buyer said designers helped them pick a dining set that complemented their room. Ask about finish care and warranty coverage.
Teak and outdoor sectionals and dining. One buyer reported a teak sectional cracking within months, so ask about care, covers and claims before buying.
Chandeliers, lighting and décor with a 30-day return window. They’re a lower-risk way to buy Arhaus style. Check whether items ship from stock.
What Customers Actually Think
“Arhaus sales representatives and designers focus heavily on pre-sale assistance” — Bulent Tugrul, Trustpilot reviewer (Italy, 1 star, Outdoor sectional)
“Tops are flaking off despite use of doilies, covers.” — ann wagner, Trustpilot reviewer (US, 1 star, Malone dressers and nightstand)
“Now I am being sent demand letters to repay back my refund” — Wayne Sun, Trustpilot reviewer (US, 1 star, Sideboard)
“I finally got the pillows 7 months later, and still no refund.” — Tiffany Bennett, Trustpilot reviewer (US, 1 star, Pillows)
“Great furniture. very bad customer service.” — ken vinikoff, Trustpilot reviewer (US, 1 star, Made-to-order sofa bed)
Is It Worth It?
Arhaus is worth considering for buyers who love its artisan aesthetic, want made-to-order customization and can visit a showroom to see pieces in person. Measure carefully, get lead times and terms in writing, inspect every delivery, and budget for delivery fees. If flexible returns and dependable after-sale service matter most, compare with competitors that offer longer return windows.
Competitors Table
Feature | Arhaus | Restoration Hardware | Pottery Barn | West Elm | Crate & Barrel | Castlery |
Style | Artisan, global, rustic luxury | Luxury modern classic | Classic casual | Modern | Modern classic | Modern |
Example price | Kipton Sofa about $3,900 | Check site | Check site | Check site | Check site | Check site |
Furniture returns | 14 days, 10% restocking; custom non-returnable | Check site | Check site | Check site | Check site | Check site |
Local delivery fee | $299 white glove | Check site | Check site | Check site | Check site | Check site |
Trustpilot score | 1.7 (182 reviews) | 1.9 (59 reviews) | 1.2 (about 2,000 reviews) | 1.2 (about 1,600 reviews) | 1.1 (486 reviews) | 4.6 (about 5,800 reviews) |
FAQs
What is Arhaus’s return policy?
In-stock furniture and rugs can be returned within 14 days with a 10% restocking fee. Custom and sale items aren’t returnable.
How much is Arhaus delivery?
White-glove delivery costs $299 locally and $399 to $599 in extended areas, according to Apartment Therapy.
What if Arhaus furniture doesn’t fit in my home?
Arhaus charges a 10% restocking fee and doesn’t refund the delivery fee, per its FAQ.
How long does Arhaus delivery take?
Most furniture is made to order and typically takes several weeks or more.
Is Arhaus good quality?
Many buyers praise its craftsmanship, but others report damage and defects, so inspect every piece on delivery.
Final Verdict
Arhaus offers some of the most beautiful, customizable furniture in the upscale market, with helpful designers and white-glove delivery. When everything goes right, buyers love their pieces.
The trade-offs are significant: a 1.7 TrustScore, long and unpredictable lead times, damaged or defective deliveries, strict returns with restocking fees, and frustrating after-sale service. Shop in person, measure carefully, document everything, and know the policies. Arhaus is a cautious recommendation for buyers who prioritize design.
Scorecard
Category | Score |
Design & Customization | 9.0/10 |
Showroom & Design Help | 8.3/10 |
Craftsmanship (When Right) | 7.5/10 |
Price & Value | 5.5/10 |
Quality Consistency | 4.5/10 |
Delivery | 4.0/10 |
Returns | 3.5/10 |
Customer Service | 3.0/10 |
Overall | 5.7/10 |